Privacy Policy

Updated May 21, 2026

1. Introduction

Onyx Glow Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including mobile IV therapy, wellness treatments, and our website.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact information

B. Health Information (Protected Health Information - PHI)

  • Medical history

  • Current medications

  • Allergies

  • Treatment notes and IV therapy details

C. Mobile Privacy

When you access our website, booking system, forms, or communications from a mobile device, we may collect mobile-related information such as:

  • Device type

  • Mobile browser

  • IP address

  • General location data based on your device or browser settings

  • Pages visited

  • Form submissions

  • Booking activity

SMS consent preferences

We do not sell your mobile information. Mobile information will not be shared with third parties for their own marketing purposes.

We maintain internal access controls, staff confidentiality obligations, and security safeguards to prevent unauthorized access, use, or sharing of customer information.

You may adjust your mobile browser, device, or app settings to limit cookies, location access, or tracking.

Mobile Information & SMS Privacy

Onyx Glow IV respects your privacy and is committed to protecting your personal information.

Mobile phone numbers and SMS consent information collected through our website forms are used solely for communicating with customers regarding appointments, scheduling, intake coordination, customer support, and related service communications.

Consumer SMS registration data and consent information will not be sold, shared, rented, transferred, disclosed, or otherwise provided to third parties or affiliates for marketing purposes.

We do not share mobile opt-in information with anyone except as required by law.

Access to customer information is restricted to authorized personnel only, and safeguards are maintained to prevent unauthorized access, disclosure, or misuse of personal information.

Customers may opt out of SMS communications at any time by replying STOP.

D. SMS Messaging Terms & Conditions

SMS Communications

By providing your mobile phone number and opting into SMS communications through our website forms, you consent to receive text messages from Onyx Glow IV related to:

  • Appointment scheduling

  • Appointment confirmations and reminders

  • Intake coordination

  • Customer support communications

  • Service-related updates

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to unsubscribe from SMS communications.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

If you have questions about our SMS program, please contact Onyx Glow IV at (203) 769-9881 or email contact@onyxglowiv.com.

SMS Privacy & Contact Information

If you have questions about our SMS program or privacy practices, contact Onyx Glow IV at (203) 769-9881 or contact@onyxglowiv.com.

Consumer data, including mobile numbers and SMS consent information, will not be transferred, shared, disclosed, or provided to any external organization under any circumstances, even with user consent, except where strictly required by law.

Access to customer information is limited to authorized personnel only, and safeguards are maintained to prevent unauthorized access, disclosure, or misuse of personal information.

E. Email Communications

If you provide your email address, we may send you emails related to:

  • Appointment details

  • Service information

  • Intake forms

  • Promotions

  • Memberships

  • Events

  • Business updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us directly. We may still send necessary transactional or service-related emails.

F. Payment Information

  • Credit/debit card details (processed securely through third-party payment processors)

G. Technical Information

  • IP address

  • Browser type

  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide and manage IV therapy and wellness services

  • Ensure safe and appropriate treatment

  • Communicate with you regarding appointments and services

  • Process payments

  • Improve our website and services

  • Comply with legal and regulatory requirements

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is:

  • Stored securely

  • Only accessed by authorized personnel

  • Used strictly for treatment, payment, and healthcare operations

5. Sharing of Information

We do not sell your personal information. We may share your information only in the following situations:

  • With licensed medical professionals involved in your care

  • With third-party service providers (e.g., EMR systems, payment processors)

  • When required by law or to protect safety and rights

  • With your explicit consent

6. Data Security

We implement appropriate safeguards, including:

  • Secure electronic medical record (EMR) systems

  • Encrypted data transmission

  • Limited access to sensitive information

Despite our efforts, no method of transmission over the internet is 100% secure.

Data protection

We maintain administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. Only authorized personnel may access user data for permitted business purposes.

7. Your Rights

You have the right to:

  • Access your personal and health information

  • Request corrections to your records

  • Request restrictions on certain uses

  • Request deletion of non-medical personal data where applicable

To exercise these rights, contact us at:
📧 contact@onyxglowiv.com

8. Cookies and Tracking

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Analyze website traffic

You can adjust your browser settings to disable cookies.

9. Third-Party Services

We may use third-party platforms (e.g., booking systems, EMRs, payment processors). These providers have their own privacy policies, and we encourage you to review them.

10. Children’s Privacy

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Our services are not intended for individuals under 18 without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, SMS Program, or your data, please contact us at contact@onyxglowiv.com or (203) 769-9881.